ShipHero

The Most Advanced 3PL Integration for Post-Purchase Editing

ShipHero and Order Editing have partnered to create the most sophisticated 3PL integration in the Shopify ecosystem. Unlike basic integrations that simply delay order transmission, our ShipHero integration provides real-time, bidirectional communication that keeps your customers empowered while protecting your fulfillment operations.

How the Integration Works

When a customer places an order on your Shopify store, Order Editing automatically holds the order from being sent to ShipHero. This creates a window where customers can:

• Add products to their existing order (driving additional revenue)
• Remove items they've reconsidered
• Change shipping addresses if they made a mistake
• Swap variants like sizes or colors
• Add gift messages or special instructions

The magic happens when ShipHero begins processing. The moment a picker starts working on an order, ShipHero sends a status update to Order Editing, and we immediately disable editing for that order. Your customer is notified that their order is being prepared, and you never have to worry about edits conflicting with physical fulfillment.

Why This Matters for Your Business

Reduce Support Tickets by 60%+

The most common customer service requests are simple order modifications: "Can I change my shipping address?" or "I forgot to add something to my order." With Order Editing and ShipHero working together, customers handle these requests themselves—24/7, without waiting for a support agent.

Real results from ShipHero merchants:

• 14,000+ self-service edits per quarter (Aviator Nation)
• 65% reduction in "Where's my order?" tickets
• Average response time reduced from hours to seconds

Capture Post-Purchase Revenue

Every edit is an opportunity. When customers return to modify their order, they see personalized upsell recommendations. Merchants using Order Editing with ShipHero see an average of $3.50 additional revenue per edit session.

Protect Your Operations

The real-time pick status integration means you never have to worry about fulfilling the wrong items. If an order is being picked, it can't be edited. Period. This eliminates costly re-ships and customer frustration from receiving incorrect orders.

Setting Up the Integration

Getting started is straightforward:

1. Install Order Editing from the Shopify App Store
2. Connect your ShipHero account during onboarding
3. Configure your edit window (we recommend 2-4 hours for most merchants)
4. Customize the customer experience to match your brand

Our team handles the technical setup during a free onboarding call. Most merchants are live within 24 hours.

Brands Powered by ShipHero + Order Editing

Join hundreds of Shopify Plus merchants who trust this integration:

• Fashion and apparel brands shipping 10,000+ orders monthly
• Supplement companies with complex subscription workflows
• DTC brands looking to reduce operational overhead
• High-growth startups scaling fulfillment operations

Technical Specifications

• Sync frequency: Real-time webhooks
• Order statuses tracked: Pending, Processing, Picked, Shipped
• Edit window: Configurable from 15 minutes to 24 hours
• Supported actions: Add items, remove items, change variants, update shipping address, add notes
• Shopify compatibility: All Shopify plans, optimized for Shopify Plus

Ready to Transform Your Post-Purchase Experience?

The ShipHero + Order Editing integration represents the gold standard for 3PL order management. Stop losing revenue to canceled orders and support ticket bottlenecks. Give your customers the flexibility they expect while maintaining operational excellence.