Brightpearl

Unified Retail Operations with Brightpearl + Order Editing

Brightpearl is purpose-built for retail and wholesale brands, providing the operational backbone that growing businesses need. When you combine Brightpearl's powerful order management with Order Editing's post-purchase flexibility, you create a seamless experience for both customers and operations teams.

How the Integration Works

Order Editing maintains real-time synchronization with Brightpearl, ensuring every customer modification flows through your entire operation:

Complete Order Lifecycle Management

When a customer edits their order through Order Editing:

• Sales orders update in Brightpearl with new line items and quantities
• Inventory allocations adjust across all warehouses and channels
• Financial records sync including invoices and payments
• Fulfillment workflows trigger based on your Brightpearl automation
• Customer records update with accurate purchase history

Intelligent Inventory Management

Brightpearl's multi-location inventory stays accurate:

• Added items are allocated from optimal warehouse locations
• Removed items return to available stock immediately
• Channel-specific stock levels reflect order changes
• Back-order scenarios are handled gracefully

Key Benefits for Brightpearl Users

1. Omnichannel Accuracy

Whether you sell on Shopify, Amazon, or wholesale channels, order edits flow correctly:

• Stock levels update across all connected channels
• No overselling due to delayed sync
• Consistent inventory counts everywhere you sell
• Real-time visibility for your operations team

2. Financial Integrity

Keep your books accurate without manual intervention:

• Invoice amounts adjust automatically for added/removed items
• Payment capture reflects actual order values
• Credit notes generate for refunds
• Revenue reporting stays accurate

3. Operational Efficiency

Your fulfillment team works from accurate data:

• Pick lists reflect the true order contents
• Packing slips show what customers expect to receive
• Warehouse assignments update based on item availability
• No more confusion from outdated order information

Real Results from Brightpearl Merchants

Fashion Brand with DTC and Wholesale

A clothing brand selling through multiple channels:

• $215,000 in additional revenue from post-purchase additions annually
• 100% sync accuracy between Shopify and Brightpearl
• 45% reduction in order modification support tickets
• Real-time inventory across all sales channels

Beauty Brand with Subscription Model

A skincare company using Brightpearl for operations:

• 23% increase in average order value from post-purchase upsells
• Zero inventory discrepancies from order edits
• $78,000 saved in operational efficiency annually
• 4.8/5 star customer satisfaction for order flexibility

Technical Architecture

Supported Brightpearl Features

• Sales Orders: Full modification support including line items, quantities, and variants
• Inventory Management: Real-time allocation and availability updates
• Warehouse Management: Multi-location support with intelligent routing
• Accounting Integration: Automatic financial record updates
• Automation Rules: Edits trigger your existing Brightpearl workflows

Data Flow

Order Editing Event	Brightpearl Action
Item Added	New sales order line, inventory allocated
Item Removed	Line cancelled, stock returned
Quantity Changed	Line quantity updated, allocation adjusted
Variant Changed	SKU substitution, inventory updated
Address Updated	Delivery address modified

Integration Methods

Direct Integration (Recommended)

• Pre-built connector in Order Editing
• Automatic updates and maintenance
• Simple OAuth connection

iPaaS Integration (For complex needs)

• Use Patchworks, Celigo, or other iPaaS platforms
• Custom transformation logic
• Multi-system orchestration

Implementation Guide

Phase 1: Connection (Day 1)

• Connect Brightpearl account to Order Editing
• Configure authentication and permissions
• Verify basic sync functionality

Phase 2: Configuration (Days 2-3)

• Map product data and variants
• Configure inventory locations
• Set up financial sync rules
• Define edit window triggers

Phase 3: Testing (Days 4-5)

• Test all edit scenarios
• Verify inventory updates
• Confirm financial accuracy
• Validate warehouse assignments

Phase 4: Go-Live (Day 6+)

• Enable for production orders
• Monitor sync performance
• Fine-tune automation rules

Common Scenarios

Customer Adds Item After Checkout

1. Customer completes checkout for a dress
2. Returns to add matching accessories via Order Editing
3. Brightpearl sales order updates with new line items
4. Inventory allocates from the nearest warehouse
5. Invoice amount adjusts automatically
6. Pick list updates for the fulfillment team

Customer Removes Item Before Shipping

1. Customer decides they don't need one item
2. Removes it through Order Editing portal
3. Brightpearl cancels that line item
4. Inventory returns to available stock
5. Refund processes automatically
6. All channels see updated stock levels

Why Operations Teams Choose This Integration

"Brightpearl is our operational command center, and Order Editing keeps it accurate even when customers change their orders. We used to spend hours reconciling order changes manually—now it just works."

— Head of Operations, Multi-Channel Retailer

The Brightpearl + Order Editing integration ensures your retail operations stay synchronized, no matter how many customers modify their orders.