Patchworks

Intelligent Integration with Patchworks + Order Editing

Patchworks is the leading iPaaS (Integration Platform as a Service) built specifically for e-commerce. When combined with Order Editing, you get seamless connectivity between your entire tech stack—ensuring order modifications flow accurately to every system in your operation.

Why Patchworks + Order Editing?

Modern e-commerce stacks are complex. Order data needs to flow between Shopify, your ERP, 3PL, marketing platforms, and customer service tools. Patchworks acts as the intelligent orchestration layer that ensures Order Editing changes propagate correctly everywhere they need to go.

How the Integration Works

Visual Flow Builder

Patchworks makes it easy to define exactly how order edits flow through your systems:

• Customer modifies order via Order Editing
• Patchworks captures the event in real-time
• Business logic applies based on your rules
• Data transforms to match each destination's format
• Systems update simultaneously across your stack

Pre-Built Connectors

Patchworks offers ready-made connectors for:

• ERP systems: NetSuite, SAP, Microsoft Dynamics, Sage
• 3PL platforms: ShipHero, ShipBob, Fulfil.io
• Marketing tools: Klaviyo, Attentive, Dotdigital
• Customer service: Zendesk, Gorgias, Freshdesk
• And 100+ more popular e-commerce tools

Key Integration Benefits

1. No-Code Integration Management

Non-technical team members can:

• Monitor data flows visually
• Troubleshoot issues without developers
• Add new integrations in hours, not weeks
• Modify business logic as needs change

2. Enterprise-Grade Reliability

Patchworks provides:

• 99.99% uptime SLA for mission-critical processes
• Automatic retry logic when systems are temporarily unavailable
• Complete audit trails for compliance requirements
• Real-time monitoring with alerting

3. Intelligent Data Transformation

Order edit data adapts to each system:

• Field mapping ensures compatibility
• Data enrichment adds context
• Validation prevents errors
• Format conversion handles differences

Real Results from Patchworks Merchants

Fashion Brand with Complex Stack

A multi-brand fashion retailer:

• 100% order accuracy across 12 connected systems
• 4 hours saved daily on manual data entry
• Zero reconciliation issues from order modifications
• Real-time visibility into all data flows

Home Goods Company

A furniture and décor brand scaling rapidly:

• $230,000 in captured revenue from post-purchase additions
• Seamless 3PL integration despite complex multi-warehouse setup
• Complete data integrity between Shopify and NetSuite
• Self-service troubleshooting without developer involvement

Technical Architecture

Event-Driven Integration

When a customer edits their order:

Order Editing → Patchworks → Multiple Destinations

                    │
                    ├── ERP (NetSuite)
                    ├── 3PL (ShipHero)
                    ├── Email (Klaviyo)
                    └── Support (Zendesk)

Supported Order Editing Events

Event	Description
order.edit.started	Customer opened edit interface
order.item.added	Product added to order
order.item.removed	Product removed from order
order.variant.changed	Size/color/option changed
order.address.updated	Shipping address modified
order.edit.completed	All changes finalized

Data Payloads

Each event includes rich data:

• Original order details
• Modified fields
• Timestamp and audit info
• Customer context
• Product metadata

Implementation Guide

Phase 1: Connect (Day 1-2)

1. Set up Patchworks account
2. Connect Order Editing as a source
3. Connect destination systems
4. Test basic connectivity

Phase 2: Configure (Days 3-5)

1. Map data fields between systems
2. Define transformation rules
3. Set up business logic filters
4. Configure error handling

Phase 3: Test (Days 6-7)

1. Process test orders through complete flow
2. Verify data accuracy in all systems
3. Test edge cases and error scenarios
4. Fine-tune based on results

Phase 4: Go-Live (Day 8+)

1. Enable production traffic
2. Monitor real-time dashboards
3. Address any issues immediately
4. Optimize based on production patterns

Common Use Cases

Multi-Warehouse Routing

When a customer adds an item:

1. Patchworks receives the add event
2. Checks inventory across all warehouses
3. Routes to the optimal location
4. Updates the 3PL with the complete order
5. Syncs changes back to Shopify

Financial System Updates

When order value changes:

1. Calculate the new order total
2. Update the ERP with accurate revenue
3. Adjust inventory valuations
4. Trigger any approval workflows
5. Generate accurate invoices

Why Brands Choose Patchworks + Order Editing

"We have 15 different systems that need to know about order changes. Before Patchworks, we were building custom integrations for each one. Now Order Editing data flows everywhere automatically, and we have complete visibility into every step."

— VP of Technology, Multi-Brand Retailer

Patchworks + Order Editing gives you enterprise-grade integration capabilities without enterprise-grade complexity.