AfterShip

Complete Post-Purchase Experience with AfterShip + Order Editing

AfterShip powers branded tracking experiences for thousands of e-commerce brands. When combined with Order Editing, customers get a unified post-purchase journey—from modifying their order to tracking every package with accurate, up-to-date information.

How the Integration Works

Unified Customer Experience

AfterShip and Order Editing work together to create a seamless journey:

• Customer places order → AfterShip begins tracking experience
• Customer edits order → Changes reflect in tracking portal
• Order ships → Accurate tracking for modified contents
• Customer tracks → Sees exactly what's coming

Accurate Order Information

When customers modify their orders:

• Tracking pages update to reflect current order contents
• Shipment details show added or removed items
• Delivery expectations adjust based on changes
• Branded portal provides consistent experience

Key Benefits

1. Consistent Customer Experience

Whether customers are editing or tracking, they get:

• Unified branding and design
• Single source of truth for order status
• Clear communication throughout
• Professional, trustworthy experience

2. Reduced "Where Is My Order?" Tickets

Customers can self-serve:

• See what they ordered (post-edit)
• Track current shipment status
• Understand what's arriving
• Get delivery notifications

Result: 45% reduction in WISMO tickets from edited orders.

3. Accurate Tracking Data

No confusion from order modifications:

• Tracking reflects actual shipment contents
• ETA updates based on final order
• Split shipments handled correctly
• Customer expectations set accurately

Real Results from AfterShip Merchants

Fashion Brand

A clothing retailer with high edit volume:

• 67% reduction in post-edit tracking questions
• Unified experience across edit and tracking portals
• Brand consistency maintained throughout journey
• Customer satisfaction up 12 points

Home Goods Company

A furniture and décor brand:

• Real-time sync between Order Editing and AfterShip
• Zero confusion about modified order contents
• Accurate ETAs for items added post-purchase
• Reduced support costs by $34,000 annually

Supplements Brand

A health and wellness company:

• Seamless handoff from editing to tracking
• Clear visibility for subscription modifications
• Proactive notifications about edit window closing
• Customer LTV increased by 15%

Integration Features

Data Synced to AfterShip

Order Editing Event	AfterShip Update
Item Added	Update expected shipment contents
Item Removed	Reflect removal in tracking
Variant Changed	Show correct product in portal
Address Updated	Update delivery destination
Order Finalized	Confirm final shipment details

Tracking Page Enhancements

AfterShip tracking pages can show:

• Current order contents (post-edit)
• Edit history timeline
• Items by shipment (for split orders)
• Delivery estimates based on final order

Notification Triggers

Coordinate notifications between platforms:

• Before edit window closes: "Last chance to add to your order"
• After edit completes: "Your updated order is confirmed"
• When order ships: "Your modified order is on its way"
• During delivery: "Almost there! Here's what's arriving"

Customer Journey Example

Day 1: Order Placed

• AfterShip: Order confirmation email sent
• Order Editing: Edit window opens

Day 2: Customer Edits Order

• Order Editing: Customer adds item, changes size
• AfterShip: Tracking page updates with new contents

Day 3: Edit Window Closes

• Order Editing: Final order confirmed
• AfterShip: Shipment details finalized

Day 4: Order Ships

• AfterShip: Tracking number added, customer notified
• Tracking page shows accurate contents

Day 6: Order Delivered

• AfterShip: Delivery confirmation
• Customer received exactly what they expected

Implementation

Setup Process

1. Connect AfterShip in Order Editing dashboard
2. Configure data sync between platforms
3. Design tracking page to show edit information
4. Coordinate notification timing between systems
5. Test the complete customer journey

Best Practices

• Show edit history on tracking pages for transparency
• Use consistent branding across edit and tracking portals
• Coordinate email timing to avoid overwhelming customers
• Include edit links in early tracking emails

Notification Coordination

Recommended Email Sequence

Day	AfterShip	Order Editing
0	Order confirmation	Edit portal link
1	-	Edit reminder
2	-	Last chance to edit
3	Shipped notification	-
5	Delivery update	-
6	Delivered + review request	-

SMS Coordination

Avoid sending competing messages:

• Use AfterShip for shipping updates
• Use Order Editing for edit window reminders
• Coordinate timing to respect customer preferences

Why Brands Choose This Integration

"Before integrating AfterShip with Order Editing, customers who modified their orders were confused about what was coming. Now our tracking pages always show the right contents, and support tickets about modified orders have dropped by 60%."

— Head of Operations, DTC Brand

AfterShip + Order Editing creates a seamless post-purchase experience from the moment of checkout through final delivery.