Oracle NetSuite

Complete ERP Synchronization with Oracle NetSuite

Oracle NetSuite is the world's leading cloud ERP platform, and for good reason. When your customers edit their orders through Order Editing, that data needs to flow seamlessly into your NetSuite instance—updating inventory, adjusting financials, and keeping your entire operation in sync.

How the Integration Works

Order Editing maintains real-time synchronization with NetSuite, ensuring every customer modification is reflected accurately:

Automatic Data Flow

When a customer edits their order, the integration automatically:

• Updates sales orders with new line items, quantities, and variants
• Adjusts inventory reservations across all locations
• Recalculates pricing including any discounts or promotions
• Syncs payment adjustments for items added or removed
• Updates customer records with accurate lifetime value data

Bi-Directional Communication

The integration isn't just one-way. NetSuite can also communicate back to Order Editing:

• Inventory availability affects what customers can add to their orders
• Fulfillment status determines whether orders are still editable
• Credit limits for B2B customers are respected in real-time

Key Benefits for NetSuite Users

1. Eliminate Data Entry Errors

Before Order Editing, customer service teams manually keyed order changes into NetSuite. This led to:

• Typos and data entry errors
• Delayed order updates
• Mismatched records between Shopify and NetSuite
• Hours wasted on reconciliation

With the integration, every edit flows automatically with 100% accuracy.

2. Real-Time Financial Accuracy

Your CFO will appreciate that the integration maintains financial integrity:

• Revenue recognition happens automatically for added items
• Refunds and credits are recorded instantly
• Cash flow projections reflect actual order values
• Month-end reconciliation becomes trivial

3. Inventory Precision

Multi-location inventory management becomes seamless:

• Added items are reserved from the optimal warehouse
• Removed items are immediately returned to available stock
• Safety stock calculations account for order edits
• Warehouse teams see accurate pick lists

Real Results from NetSuite Merchants

Fashion Brand with Global Operations

A Shopify Plus fashion retailer using NetSuite for their ERP saw dramatic improvements:

• $340,000 in additional revenue from post-purchase additions
• 99.8% order accuracy between Shopify and NetSuite
• 4 hours/week saved on manual reconciliation
• Zero inventory discrepancies from order edits

Consumer Goods Company

A CPG brand running subscription and one-time purchases:

• 23% reduction in customer service calls
• $180,000 captured in orders that would have been cancelled
• Real-time visibility into order changes across departments
• Automated credit memo generation for removals

Technical Implementation

Supported NetSuite Features

• Standard Sales Orders: Full support for all modification types
• Advanced Shipping: Multi-location fulfillment integration
• Inventory Management: Real-time ATP updates
• Revenue Recognition: Automated rev rec for added items
• Customer Center: Portal visibility for B2B customers

Integration Methods

Choose the integration approach that fits your architecture:

1. Native Connector (Recommended for most merchants)

   • Pre-built integration with Order Editing
   • Automatic updates and maintenance
   • Simple configuration in Order Editing dashboard

2. iPaaS Integration (For complex requirements)

   • Use Celigo, Patchworks, or High Cohesion
   • Custom business logic and transformations
   • Multi-system orchestration

Data Mapping

Standard field mappings include:

Order Editing Event	NetSuite Action
Item Added	New line item on Sales Order
Item Removed	Line item voided, credit memo
Quantity Changed	Line quantity updated
Variant Changed	Item substitution recorded
Address Updated	Ship-to address modified

Getting Started

Implementation typically follows these phases:

1. Discovery: Map your NetSuite customizations and workflows
2. Configuration: Connect accounts and configure sync rules
3. Testing: Validate all scenarios in sandbox environments
4. Go-Live: Launch with monitoring and support

Most standard implementations complete within 1-2 weeks.

Why Enterprise Brands Choose This Integration

"We process 50,000 orders per month through NetSuite. Before Order Editing, our team spent hours every day manually updating orders that customers wanted to change. Now it happens automatically, and our NetSuite data is always accurate."

— Operations Director, Shopify Plus Brand

The Oracle NetSuite + Order Editing integration gives you the best of both worlds: the flexibility customers demand with the data integrity your operations require.