GiftNote

Perfect Gift Experiences with GiftNote + Order Editing

GiftNote powers gift messaging and personalization for Shopify stores. When combined with Order Editing, customers can add, modify, or update gift messages after checkout—ensuring the perfect gift experience even when details change.

How the Integration Works

Post-Checkout Gift Modifications

Customers can access their order through Order Editing to:

• Add a gift message they forgot during checkout
• Edit existing messages with updated content
• Change recipient details if plans change
• Add gift wrapping after the fact
• Update delivery instructions for gifts

Seamless Experience

GiftNote data flows through Order Editing:

1. Customer accesses edit portal
2. Gift options appear alongside product modifications
3. Changes sync to GiftNote
4. Updated gift details flow to fulfillment

Key Benefits

1. Rescue Forgotten Gift Messages

It happens all the time:

• Customer checks out quickly and forgets gift message
• Realizes the mistake after confirmation email
• Previously: Contact support and hope for the best
• Now: Edit order and add the message themselves

Result: 89% of forgotten gift messages recovered via self-service.

2. Handle Last-Minute Changes

Gift-giving plans change:

• Different delivery address for surprise party
• Updated message after learning more about recipient
• Add gift wrapping when realized it's a gift
• Change from standard to express shipping

Result: 45% reduction in gift-related support tickets.

3. Complete Gift Experience

Every gift arrives perfectly:

• Personalized message included
• Beautiful gift presentation
• Correct recipient information
• No price tags or invoices

Real Results from GiftNote Merchants

Gift-Focused Retailer

A specialty gift company:

• 34% of gift orders modified after checkout
• $23,000 saved annually in support costs
• Zero missed gift messages from checkout rush
• Customer satisfaction significantly improved

Jewelry Brand

A fine jewelry company with high gift volume:

• Personal messages added to 67% more orders
• Same-day modifications for urgent gifts
• Premium gift presentation uptake increased
• Repeat gift purchasers increased 28%

Food & Beverage

A gourmet gift company:

• Delivery date changes handled smoothly
• Recipient updates for corporate gifting
• Custom messages for each gift in multi-send orders
• Holiday season managed without support surge

Integration Features

Gift Message Editing

Customers can modify:

Element	Edit Capability
Message text	Add, edit, or remove
Recipient name	Update for gift labels
From name	Change sender details
Gift wrapping	Add or upgrade
Gift receipt	Include/exclude pricing
Delivery message	Special instructions

Edit Interface

In the Order Editing portal:

┌─────────────────────────────────────────┐

│ 🎁 Gift Options                         │
│                                         │
│ Gift Message:                           │
│ ┌─────────────────────────────────────┐ │
│ │ Happy Birthday, Sarah!              │ │
│ │ Wishing you a wonderful year ahead. │ │
│ │ - Love, Mom                         │ │
│ └─────────────────────────────────────┘ │
│                                         │
│ ☑ Include gift wrapping (+$5.00)       │
│ ☑ Hide prices on packing slip          │
│                                         │
│ Recipient: Sarah Johnson               │
│ Delivery note: Leave at front desk     │
└─────────────────────────────────────────┘

Fulfillment Integration

Updated gift information flows to your fulfillment:

• Gift messages print on packing slips
• Special handling instructions highlighted
• Gift wrapping flagged for warehouse
• No pricing information included

Use Cases

Corporate Gifting

Businesses sending multiple gifts:

• Update recipient list after HR confirms
• Personalize each message after order
• Adjust delivery timing for events
• Modify gift selections as needed

Event-Based Gifts

Weddings, birthdays, holidays:

• Change address when venue changes
• Update message with personal touch
• Add items discovered after ordering
• Adjust delivery date for event timing

Subscription Gifts

Ongoing gift subscriptions:

• Update recipient for each delivery
• Personalize seasonal messages
• Change delivery address when recipient moves
• Modify subscription contents

Implementation

Setup Process

1. Enable GiftNote integration in Order Editing
2. Configure gift editing options
3. Design gift section UI
4. Test gift modification flow
5. Launch for customers

Configuration Options

• Which gift fields are editable
• Character limits for messages
• Gift wrapping options and pricing
• Packing slip customization
• Integration with fulfillment systems

Best Practices

For Retailers

• Remind customers about gift options in edit emails
• Make it easy to add gift messaging
• Show gift preview before confirmation
• Confirm gift changes clearly

For Gift Purchasers

• Message templates for common occasions
• Character count to fit packing slips
• Gift wrapping visuals to show options
• Recipient notification options

Why Gift-Focused Brands Choose This Integration

"During the holidays, we used to get hundreds of tickets from customers who forgot their gift message or needed to change a recipient. Now they do it themselves through Order Editing, and our support team can focus on real issues."

— Customer Experience Manager, Gift Retailer

GiftNote + Order Editing ensures every gift arrives with the perfect personal touch.