Signifyd

Fraud-Protected Order Editing with Signifyd

Signifyd provides guaranteed fraud protection for e-commerce merchants, taking on the liability for approved orders. When combined with Order Editing, your fraud protection extends to order modifications—ensuring you're covered when customers add items, change addresses, or modify their orders post-purchase.

How Fraud Protection Works with Order Edits

The Challenge

When a customer modifies their order, new fraud considerations arise:

• Is the address change legitimate or an attempt to redirect the shipment?
• Do added items increase the fraud risk profile?
• Should the original guarantee still apply?

The Signifyd + Order Editing Solution

The integration maintains fraud protection throughout the customer journey:

1. Original order approved by Signifyd with guarantee
2. Customer initiates edit via Order Editing
3. Signifyd re-evaluates the modified order in real-time
4. Guarantee extends to cover the updated order
5. Merchant ships confidently knowing they're protected

Key Benefits

1. Guaranteed Coverage on Modified Orders

When customers add items or make changes:

• Added items are evaluated for fraud risk
• Address changes are verified
• The guarantee updates to cover the new order value
• You ship with full protection

2. Seamless Customer Experience

Fraud checks happen invisibly:

• No additional verification steps for customers
• Changes process instantly
• Legitimate customers aren't inconvenienced
• Protection works behind the scenes

3. Reduced Operational Friction

Without the integration:

• Manual review of each modified order
• Delayed processing for added items
• Uncertainty about guarantee coverage
• Risk exposure on order changes

With the integration:

• Automatic fraud evaluation
• Instant approval or flagging
• Clear guarantee status
• Confident fulfillment

Real Results from Signifyd + Order Editing Merchants

Fashion Retailer

A clothing brand with high average order values:

• 100% of order modifications covered by guarantee
• Zero chargebacks on edited orders
• $180,000 in additional revenue from post-purchase additions
• No manual review required for standard modifications

Electronics Brand

A consumer electronics company:

• Address changes evaluated in under 2 seconds
• High-value additions protected instantly
• Fraud attempt prevention on redirect schemes
• Complete audit trail for dispute resolution

Luxury Goods Merchant

A high-end accessories brand:

• $340,000 in guaranteed order modifications annually
• Eliminated friendly fraud on "item not received" claims
• Reduced operational overhead by 23 hours/week
• Maintained 99.9% approval rate on legitimate edits

Technical Integration

How Data Flows

Customer Edit → Order Editing → Signifyd Evaluation → Guarantee Update

                                       │
                                       ├── Approved: Continue with edit
                                       └── Flagged: Review required

Events Sent to Signifyd

Event	Signifyd Action
Item Added	Re-evaluate order with new items
Address Changed	Verify new address legitimacy
Value Increase	Extend guarantee to new amount
Order Completed	Finalize guarantee on modified order

Guarantee Coverage

The Signifyd guarantee covers:

• Original order value from initial checkout
• Added item value when items are added post-purchase
• Complete order including all modifications
• Chargebacks from fraudulent order changes

Fraud Scenarios Prevented

Address Redirect Fraud

A fraudster places an order with a legitimate address, then attempts to redirect to a different location:

• Without integration: Address change might go undetected
• With integration: Signifyd evaluates the new address and flags suspicious changes

High-Value Item Addition

A fraudster adds expensive items to a lower-value order:

• Without integration: Added items might not be evaluated
• With integration: Complete order re-evaluated for fraud risk

Account Takeover

A fraudster gains access to a legitimate account and modifies pending orders:

• Without integration: Changes might appear legitimate
• With integration: Behavioral signals trigger additional verification

Implementation

Setup Process

1. Connect Signifyd in Order Editing settings
2. Configure evaluation rules for different edit types
3. Set thresholds for automatic approval vs. review
4. Test with sample orders to verify the integration
5. Go live with guaranteed protection

Configuration Options

• Automatic approval for low-risk modifications
• Review queue for high-value changes
• Decline for suspicious patterns
• Custom rules based on your risk tolerance

Why Merchants Trust This Integration

"We were hesitant to offer post-purchase editing because of fraud concerns. Signifyd's integration with Order Editing solved that completely. Now customers can modify their orders, and we're protected on every single one."

— Director of eCommerce, Apparel Brand

Signifyd + Order Editing means you can offer customer-friendly order modification without taking on additional fraud risk.