Zonos

Global Order Editing with Zonos

Zonos is the leading international commerce platform, handling duties, taxes, and compliance for cross-border e-commerce. When international customers modify their orders through Order Editing, Zonos recalculates landed costs in real-time—ensuring accurate pricing and smooth customs clearance.

Why International Order Editing Is Complex

The Challenge

When an international customer adds an item to their order, multiple factors change:

• Duties: Product-specific tariffs may apply differently
• Taxes: VAT/GST recalculation required
• Landed cost: Total cost including shipping and fees
• Compliance: Different products may have import restrictions
• Documentation: Commercial invoices need updating

The Solution

Zonos + Order Editing handles this complexity automatically:

1. Customer adds item via Order Editing
2. Zonos recalculates all duties and taxes
3. Updated landed cost displays to customer
4. Accurate documentation generates
5. Order ships with correct customs paperwork

How the Integration Works

Real-Time Landed Cost Updates

When international customers modify orders:

• Product classification determines applicable duties
• Destination country rules apply correctly
• De minimis thresholds are respected
• Shipping cost adjustments factor in
• Total landed cost updates instantly

Accurate Documentation

Modified orders generate updated:

• Commercial invoices with correct values
• HS codes for all products
• Certificate of origin when required
• Country-specific documentation

Key Benefits

1. Accurate International Pricing

Customers see the true cost of modifications:

• Duty on added items calculated precisely
• Tax adjustments reflected immediately
• No surprise fees at delivery
• Complete price transparency

2. Smooth Customs Clearance

Modified orders clear customs without issues:

• Updated commercial invoices match shipment contents
• Correct duty payments made
• Accurate product classifications
• Proper documentation included

3. Global Customer Experience

International customers get the same editing flexibility:

• No restrictions based on destination
• Same self-service experience
• Localized pricing and currency
• Professional, trustworthy experience

Real Results from Zonos Merchants

Fashion Brand Selling Globally

An apparel company shipping to 150+ countries:

• $230,000 in international post-purchase additions
• Zero customs delays from modified orders
• Complete landed cost accuracy across all destinations
• Customer satisfaction equal to domestic orders

Home Goods Retailer

A furniture and décor brand with global presence:

• 23% of international orders modified after checkout
• Accurate duty calculations on heavy/furniture items
• $0 in customs penalties from documentation errors
• Expanded international revenue significantly

Technical Details

Recalculation Triggers

Edit Action	Zonos Response
Item Added	Calculate duty and tax for new item
Item Removed	Recalculate total landed cost
Quantity Changed	Adjust duties and taxes proportionally
Address Changed	Apply destination country rules

Supported Modifications

Zonos handles all edit types for international orders:

• Product additions with accurate duty classification
• Quantity changes with proportional adjustments
• Variant swaps including any duty differences
• Address updates including country changes

Documentation Updates

When orders are modified, documentation updates automatically:

• Commercial invoice: Reflects new order contents and values
• HS codes: Added products classified correctly
• Declared value: Matches actual order value
• Country of origin: Included for all items

Country-Specific Considerations

EU/UK Orders

• VAT recalculated on modifications
• IOSS integration maintained
• Simplified customs clearance
• No surprise taxes on delivery

Canadian Orders

• GST/PST calculations updated
• De minimis handling for additions
• Proper documentation for CBSA
• Accurate landed cost display

Australian Orders

• GST on modifications calculated
• ABR compliance maintained
• ATO reporting accurate
• Smooth customs experience

Implementation

Setup Process

1. Connect Zonos in Order Editing dashboard
2. Configure country-specific rules
3. Test with international sample orders
4. Verify documentation accuracy
5. Launch for global customers

Best Practices

• Display landed costs clearly in the edit interface
• Show duty breakdown for transparency
• Include estimated delivery times post-edit
• Maintain localized currency throughout

Customer Experience

Before Edit Confirmation

International customers see:

┌─────────────────────────────────────────┐

│ Order Modification Summary              │
│                                         │
│ Original Order: $150.00                 │
│ Added: Blue Sweater: $45.00            │
│                                         │
│ Updated Costs:                          │
│ Subtotal: $195.00                       │
│ Duties: $14.63 (+$3.38)                │
│ Taxes (VAT): $39.00 (+$9.00)           │
│ Shipping: $15.00 (no change)           │
│                                         │
│ New Total: $263.63                      │
│ Additional charge: $57.63               │
└─────────────────────────────────────────┘

Complete Transparency

• No hidden fees
• Accurate duty breakdown
• Clear additional charges
• Professional experience

Why Global Brands Choose This Integration

"Selling internationally is complex enough without worrying about order modifications. Zonos integration means our customers in Europe can edit their orders just like our US customers, and customs clearance is always smooth."

— VP of International, Fashion Brand

Zonos + Order Editing makes international order modifications as seamless as domestic ones.